Freight Damage & Defective Material

About This Helpful Hint

This “Helpful Hint” is to help you recover lost dollars due to freight damages or defective material.

For Your Protection

The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the transportation company is acknowledgement that the articles/ packages picked up or delivered to them, were in good condition and properly packaged.

Handling Damages And Shortages With A Transportation Company

Visible Damage:

• Have delivery person note on freight bill the nature and extent of damages.
• Notify the transportation company’s office immediately and ask to have it inspected.
• File claim for damages at once. In filing a claim with the transportation company you may:
  • Make a cash adjustment for full value;
  • Arrange to have repairs or rework made;
  • Replace the merchandise.

• If the damage is noticed when merchandise is unpacked, notify transportation company’s office immediately and ask to have it inspected.
• Do not destroy or discard material(s) until shipment is inspected and claim is settled.

• Check number of cartons delivered with the quantity shown on your receipt and/or packing slip.
• If quantities do not tally, have the driver note any shortages on the freight bill. Carrier should locate and deliver any shorted item within several days or advise alternative measures that should be considered. If missing items do not show up in a few days, call the transportation company and file a claim; also advise us of the problem and the freight claim and we will work with you to cover any material needs.
• All shortages must be reported within ten (10) days of receipt.

• All claims for loss or damage should be filed immediately with the transportation company making delivery to your door. Then notify us and we will mark our records accordingly. Should you need assistance with the claim, we will be glad to help.

• Do not return damaged merchandise to Gaska Tape, as most transportation companies will want to pick up merchandise after settling the claim.

Walking

Another type of coning is caused by a “walking condition”. We have taken positive steps to reduce this condition. Part of our continuous improvement was to purchase “edge guiding equipment” in our manufacturing process to reduce the loss incurred with this type of coning. A common misunderstanding about yield is to think that the loss is double the amount coned. This is not true. Let’s assume you receive a log cast at 56 inches wide with 1-inch of coning. Looking at this you might first think you have loss at both ends. In reality, you only have loss at one end or the other.

As you can see from the drawing, the “fall off” problem is not addressed in this example. At any given time though, there is 55 inches of cast material. Please notice there is only 1-inch of loss on any given layer. On thinner material the fall off will not be this noticeable, however thicker products have the larger fall off. You can reference Gaska Tape’s “PVC Foam Manufacturing Tolerances” publication for yield specifications. Please feel free to contact us if you have any comments or questions.