ISO 9001 is a standard for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9001 as their national standard, with over 500,000 companies currently certified.
When you purchase a product or service from an organization that is registered to the ISO 9001 standard, you have important assurances that the quality of what you receive will be as mutually agreed. In addition, with the year 2008 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met.
This means, and ISO 901:2008 certified organization has the systems in place to control what the organization does to fulfill:
- The customer’s quality requirements.
- Applicable regulatory requirements.
- Aiming to enhance customer satisfaction.
- Achieve continual improvement of its performance in pursuit of these objectives.